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How can we help?

Find quick answers here. Still stuck? Reach out through the form and we'll get back to you personally.

Orders & Shipping

Where do you ship?

We currently ship to the Netherlands, Belgium, Luxembourg, Germany, France, and Austria.

How much does shipping cost?
  • Netherlands: €4.95, free from €50
  • Belgium, Germany & Luxembourg: €6.95, free from €75
  • France & Austria: €9.95, free from €75 

Shipping costs are shown at checkout.

How long will delivery take?

Every order is packed with care and typically arrives within 2 to 4 working days.

Can I track my order?

Yes. You will receive a track and trace link by email as soon as your order ships.

Products & Ingredients

Are your products natural?

Le Naturel is naturally derived and cruelty-free, made with indigenous South African botanicals.

Where are your products made?

Born in South Africa, sourced from local growers and crafted with care for Europe in The Netherlands.

Are they suitable for sensitive skin?

Our formulas are gentle and free from synthetic chemicals. As with any skincare, we recommend a small patch test first.

How should I store my products?

Keep them away from direct sunlight and store at room temperature to preserve the botanicals.

Returns & Support

What is your return policy?

Unopened products can be returned within 14 days of delivery.

I have a question about my order.

Send us a message using the form below and we will get back to you within 1 to 2 working days.

Get in touch

Still have a question?

Didn't find your answer above? Send us a message and we'll get back to you within 1 to 2 working days. You can also email us directly at info@le-naturel.eu.