How can we help?
Find quick answers here. Still stuck? Reach out through the form and we'll get back to you personally.
Orders & Shipping
We currently ship to the Netherlands, Belgium, Luxembourg, Germany, France, and Austria.
- Netherlands: €4.95, free from €50
- Belgium, Germany & Luxembourg: €6.95, free from €75
- France & Austria: €9.95, free from €75
Shipping costs are shown at checkout.
Every order is packed with care and typically arrives within 2 to 4 working days.
Yes. You will receive a track and trace link by email as soon as your order ships.
Products & Ingredients
Le Naturel is naturally derived and cruelty-free, made with indigenous South African botanicals.
Born in South Africa, sourced from local growers and crafted with care for Europe in The Netherlands.
Our formulas are gentle and free from synthetic chemicals. As with any skincare, we recommend a small patch test first.
Keep them away from direct sunlight and store at room temperature to preserve the botanicals.
Returns & Support
Unopened products can be returned within 14 days of delivery.
Send us a message using the form below and we will get back to you within 1 to 2 working days.
Founding Family & Pre-order
Pre-ordering in October? Here's everything you need to know.
Founding Family
Everyone who orders €35 or more during October becomes one of our very first Founding Family members. Your order also comes with a Founder Gift: from €35 a Natural Buchu Balm 30ml, from €70 also our Linen Founders Bag, and from €105 also a full-size Wash, Lotion, Shampoo or Conditioner of your choice. Your gifts are added automatically, no code needed. We'll share more about what being part of our Founding Family brings soon.
When your order reaches €105 or more, you choose your full-size Wash, Lotion, Shampoo or Conditioner in your cart, before you check out.
Of course. Place a second order of €35 or more before 31 October and you'll become a Founding Family member, with your Founder Gift included.
Your pre-order
Throughout October, we're taking pre-orders for our Founding Family. All pre-orders ship from early November. You'll receive a track and trace link by email as soon as your parcel is on its way.
Payment is taken when you place your order. Your order is then reserved from our very first batch and ships from early November.
Still have a question?
Didn't find your answer above? Send us a message and we'll get back to you within 1 to 2 working days. You can also email us directly at info@le-naturel.eu.